REturns and exchange

Returns with Sheenlz  are simple and easy! Download the Return Form attached and simply email us at hello@sheenlz.com to begin the return process.  Once approved,  you can send us the packet back. Make sure to fill out the return form and include it with your return. All returns must reach us within 14 calendar days of the delivery date. Pls keep your delivery receipt/invoice handy. The apparel should be in a resalable condition with its tags intact. It should not be used, damaged or washed. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed in form of store credit.

Please note that shipping and handling charges are not reimbursed. Return shipping costs are currently not reimbursed by Sheenlz . All returned merchandise is for store credit only and USD $8 will be deducted from your store credit for shipping. Incase you were eligible for free shipping in the original purchase, USD $10 will be deducted from your store credit. A product exchanged once cant be returned. 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Returns withSheenlz  are simple and easy! Download the Return Form  attached and simply email us at hello@sheenlz.com to begin the return process.  Once approved,  you can send us the packet back. Make sure to fill out the return form and include it with your return. All returns must reach us within 14 calendar days of the delivery date. Pls keep your delivery receipt/invoice handy. The apparel should be in a resalable condition with its tags intact. It should not be used, damaged or washed. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed in form of store credit.

Please note that shipping and handling charges are not reimbursed. Return shipping costs are currently not reimbursed by Sheenlz . All returned merchandise is for store credit only and USD $8 will be deducted from your store credit for shipping. Incase you were eligible for free shipping in the original purchase, USD $10 will be deducted from your store credit. A product exchanged once cant be returned. 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

We have an easy 14-day exchange policy, and the exchange window starts from the day your package was delivered. Download the return form attached and simply email us at hello@sheenlz.com to begin the return process.  Once approved,  you can send us the packet back. Make sure to fill out the return form and include it with your return. All returns must reach us within 14 calendar days of the delivery date. Pls keep your delivery receipt/invoice handy. The apparel should be in a resalable condition with its tags intact. It should not be used, damaged or washed. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If you are approved, then your exchange will be initiated. 

Please note that shipping and handling charges are not reimbursed. Return shipping costs are currently not reimbursed by Sheenalz. 

Exchanges are accepted for the following reasons:

1. The size didn't work for you
2. You want a different colour
3. You want a different design

We only allow exchanges on items that are new and have not been used, worn or washed. A product that has been exchanged once cannot be exchanged again.

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

If you believe you have received an incorrect item or an item with a manufacturer defect we must be notified within 2 calendar days of receiving the order at  hello@sheenlz.com or it cannot be returned - No Exceptions. A photo of the incorrect item/manufacturer defect must be included in your email.

Once we’ve reviewed the photos and it has been determined that the item is defective, we will give a go ahead for you to send the item(s) back and will ship out the correct/new item(s) once we receive your return, inspect it and approve the damage.

If the item is not in the same condition as it was when it left our warehouse it will not be accepted. We will not accept any items that have been ripped/torn/come apart at the seam when trying an item on or holes made to items when opening packages with scissors - this is not a manufacturer defect.

Merchandise listed in the Clearance section of our website is Final Sale, is sold "as is" and may not be returned or exchanged and is not eligible for price adjustment.  Merchandise ending in $.49 indicates that it is a final sale item.

Sheenlz,  19705A 65 Cres  #2C Fresh Meadows, New York, USA  11365